Privacy Policy

Version 1.0  |  Effective Date: 19 June 2026
Rewire for Success  |  ABN 31 920 391 419  |  New South Wales, Australia

Rewire for Success (ABN 31 920 391 419) (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Statement explains how we collect, hold, use, and disclose personal information in connection with our website, the REWIRE for SUCCESS 90-Day Online Program, and any other products or services we offer.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

As our Program is available to customers worldwide, this Privacy Statement also addresses how we handle personal information of individuals located in the United Kingdom and European Union, in a manner consistent with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR) (together, GDPR), where applicable.

This Privacy Statement should be read alongside our Terms and Conditions. If you do not agree with how we handle your personal information as described below, please do not use our website or purchase our Program.

• Business name: Rewire for Success
• ABN: 31 920 391 419
• Location: New South Wales, Australia
• Privacy enquiries email: vannessa@rewireforsuccess.com.au

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us using the details above in the first instance.

Under the Privacy Act, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not.

The types of personal information we may collect include:

• Your name, postal address, email address, and phone number
• Payment and billing information (processed via third-party payment providers — see clause 8)
• Account login credentials and Program progress/usage data
• Information you voluntarily provide through intake forms, surveys, or during Community Calls
• Correspondence between you and us, including emails and support enquiries
• Website usage data collected via cookies and analytics tools (see clause 11)
• Any other information you choose to provide to us

The Privacy Act defines “sensitive information” as a special category of personal information that includes information or an opinion about an individual’s racial or ethnic origin, health information, genetic information, religious beliefs, sexual orientation, criminal record, and certain other categories. Sensitive information is afforded a higher level of protection under the APPs.

3.1  Health and Wellbeing Information

As our Program relates to neuroscience-based behavioural change, you may voluntarily disclose health, wellbeing, or psychological information to us — for example, through intake forms, written reflections, activities, or comments shared during Community Calls. This constitutes health information and is treated by us as sensitive information.

3.2  How We Handle Sensitive Information

We will only collect sensitive information about you:

• With your express consent (which you provide by voluntarily disclosing this information to us); or
• Where the collection is required or authorised by law; or
• Where another exception under the Privacy Act applies

We will only use or disclose sensitive information:

• For the primary purpose for which it was provided (for example, to support your engagement with the Program)
• For a directly related secondary purpose that you would reasonably expect
• With your further consent; or
• Where required or authorised by law 

You are never required to disclose health or sensitive information to participate in the Program. Sharing such information with us, including during Community Calls, is entirely voluntary.

We collect personal information directly from you in the following ways:

• When you purchase the Program through our website
• When you create an account or log in to access Program content
• When you complete intake forms, surveys, or activities within the Program
• When you communicate with us by email, contact forms, or during Community Calls
• When you subscribe to our mailing list or marketing communications
• Through cookies and similar tracking technologies when you visit our website (see clause 11)

Where reasonable and practicable, we collect personal information directly from you. In some circumstances, we may receive personal information about you from third parties (for example, our payment processor confirming a successful transaction). Where this occurs, we will take reasonable steps to ensure you are made aware of this collection.

We collect, hold, and use your personal information for the following primary purposes:

• To process your purchase and provide you with access to the Program
• To facilitate Community Calls and respond to your enquiries
• To verify your identity and manage your account
• To communicate with you about your purchase, Program updates, and customer support
• To send you marketing communications about our products and services (where you have consented or as otherwise permitted by law)
• To improve our Program, website, and customer experience
• To comply with our legal, regulatory, and accounting obligations
• To detect, investigate, and prevent fraudulent or unauthorised activity

We may also use your personal information for secondary purposes that are directly related to the primary purpose of collection, where you would reasonably expect us to use the information in that way.

We may disclose your personal information to:

• Third-party service providers who assist us in operating our business (see clause 8)
• Payment processors to facilitate your purchase
• Professional advisers (including legal, accounting, and insurance advisers) where necessary
• Regulatory bodies, law enforcement, or government agencies where required or authorised by law
• A prospective buyer or successor entity in the event of a sale, merger, or restructure of our business
• Any other third party where you have provided consent

 We do not sell your personal information to third parties.

We may use your personal information to send you direct marketing communications about our Program and related offerings, where:

• You have provided your consent (including by opting in at the time of purchase or sign-up); or
• You would reasonably expect us to use your information in this way; and
• We provide a simple means by which you can opt out of receiving such communications

You may opt out of marketing communications at any time by using the “unsubscribe” link in any email, or by contacting us directly at vannessa@rewireforsuccess.com.au. This will not affect your access to the Program if you have already purchased it.

8.1  Use of Overseas Service Providers

We engage third-party service providers to help us operate our business, some of which store or process personal information outside Australia. These providers may include:

• Payment processing platforms (such as Stripe and PayPal), which may store or process data in the United States or other jurisdictions
• Email marketing and communication platforms (such as BREVO), which may store or process data in the United States
• Website hosting, video hosting, and learning management platforms (such as Microsoft Teams), which may store data in various jurisdictions depending on the provider’s infrastructure
• Cloud storage and backup providers

8.2  Our Obligations Under APP 8

Before disclosing your personal information to an overseas recipient, we take reasonable steps, consistent with Australian Privacy Principle 8 (Cross-border disclosure of personal information), to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your information. This may include reviewing the recipient’s privacy policy, contractual data protection terms, or relevant certifications (such as the EU-U.S. Data Privacy Framework, where applicable).

You acknowledge that where your personal information is disclosed to an overseas recipient, and that recipient breaches the Australian Privacy Principles, you may not be able to seek redress under Australian law in all circumstances. We take reasonable steps to mitigate this risk through our choice of reputable service providers.

If you are located in the United Kingdom or the European Economic Area, the following additional provisions apply to the processing of your personal data, consistent with the UK GDPR and EU GDPR.

9.1  Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• Contract: processing necessary to perform our contract with you (i.e., providing the Program)
• Consent: where you have provided consent (e.g., for marketing communications or sensitive information)
• Legitimate interests: where processing is necessary for our legitimate business interests and does not override your rights and freedoms
• Legal obligation: where processing is necessary to comply with a legal obligation

9.2  Your GDPR Rights

In addition to the rights described in clause 10, if the GDPR applies to you, you also have the right to:

• Data portability — to receive your personal data in a structured, commonly used, machine-readable format
• Restriction of processing — to request that we limit how we use your personal data in certain circumstances
• Object to processing — including processing based on legitimate interests or for direct marketing purposes
• Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal
• Lodge a complaint with your local supervisory authority (for example, the UK Information Commissioner’s Office (ICO), or the relevant EU data protection authority in your member state)

9.3  International Data Transfers

As we are based in Australia, your personal data will be transferred to, and processed in, Australia, as well as other jurisdictions used by our third-party service providers (see clause 8). Where required under the GDPR, we rely on appropriate safeguards for such transfers, which may include standard contractual clauses or equivalent mechanisms adopted by our service providers.

9.4  EU/UK Representative

We do not currently maintain a dedicated representative in the EU or UK. If you are an EU or UK resident with a privacy enquiry, please contact us directly using the details in clause 1, and we will respond in accordance with applicable timeframes under the GDPR.

10.1  Your Right to Access

You may request access to the personal information we hold about you at any time by contacting us at vannessa@rewireforsuccess.com.au. We will respond to your request within a reasonable period (generally within 14 days).

10.2  Fees

We will not charge a fee for you to make an access request. We may charge a reasonable administrative fee for providing a copy of your personal information, where permitted by law.

10.3  Verifying Your Identity

To protect your personal information from unauthorised access, we may require you to verify your identity before releasing the information you have requested.

10.4  Correcting Your Information

If you believe the personal information we hold about you is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it. We encourage you to let us know as soon as practicable if your details change.

10.5  Declining a Request

In some circumstances, we may be entitled to refuse a request for access to or correction of your personal information under the Privacy Act. If we refuse your request, we will provide written reasons (unless it is unreasonable to do so) and inform you of how to complain about our refusal.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our website.

• Essential cookies: required for the website and Program platform to function correctly
• Analytics cookies: help us understand visitor behaviour (e.g., Google Analytics or similar tools)
• Marketing cookies: used to deliver relevant advertising and measure campaign performance

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website or Program platform. If you are located in the UK or EU, where required, we will seek your consent before placing non-essential cookies on your device.

12.1  How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Secure, password-protected systems and platforms
• Restricting access to personal information to personnel who require it to perform their role
• Using reputable third-party platforms with their own security safeguards for payment processing and data storage
• Regularly reviewing our data handling and security practices

12.2  Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Statement, including to meet legal, accounting, or reporting obligations.

• Client and transaction records (including purchase, billing, and Program access records) are retained for a minimum of 7 years, in accordance with Australian tax and business record-keeping requirements.
• Contact and enquiry form submissions made through our website, where they do not result in a purchase or ongoing client relationship, are automatically deleted from our systems 180 days after submission.

Where personal information is no longer required for any of the above purposes, we will take reasonable steps to destroy it or permanently de-identify it, unless we are otherwise required by law to retain it.

12.3  Data Breach Notification

In the event of a data breach involving your personal information that is likely to result in serious harm, we will comply with our notification obligations under the Notifiable Data Breaches (NDB) scheme in Part IIIC of the Privacy Act, including notifying the OAIC and affected individuals where required.

Our Program and website are not directed at, or intended for use by, children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us so that we can take appropriate steps to delete it.

Our website or Program materials may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any personal information to them. We do not guarantee or endorse the policies or practices of any linked third party.

15.1  Contacting Us First

If you have a complaint about how we have handled your personal information, please contact us at vannessa@rewireforsuccess.com.au with details of your concern. We will acknowledge your complaint within a reasonable time and aim to investigate and respond within 30 days.

15.2  Escalating Your Complaint

If you are not satisfied with our response, or if you wish to escalate your complaint, you may contact the relevant regulator:

• Australia: Office of the Australian Information Commissioner (OAIC) — oaic.gov.au or 1300 363 992
• United Kingdom: Information Commissioner’s Office (ICO) — ico.org.uk
• European Union: your local data protection supervisory authority

We may update this Privacy Statement from time to time to reflect changes in our practices, services, or legal obligations. The most current version will always be available on our website, along with its effective date. We encourage you to review this Privacy Statement periodically.

For any questions, requests, or complaints regarding this Privacy Statement or your personal information, please contact:

• Rewire for Success — ABN 31 920 391 419
• Email: vannessa@rewireforsuccess.com.au
• New South Wales, Australia

Rewire for Success  |  ABN 31 920 391 419
vannessa@rewireforsuccess.com.au
Version 1.0  |  Effective 19 June 2026